Citrix XenApp (Presentation Server 4.5): Support
3 days - CTX1264 

 

Profile


This course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running Citrix® Presentation Server™ 4.5 software. Learners are introduced to the tools used to monitor the Presentation Server farm, record farm activity and generate reports. In addition, learners take away the skills needed to maintain data and server integrity and to scale, optimize and troubleshoot the Presentation Server farm.

Audience

This course is intended for IT professionals, such as server, network, system and help desk administrators familiar with Microsoft® Windows Server™ 2003 environments. System engineers, analysts, consultants, architects and Citrix Solution Advisors are appropriate candidates for this course.

The following are preparatory recommendations for this course:
• Working knowledge of Microsoft Windows Server 2003 with Terminal Services
• Working knowledge of the architecture and administrative tasks associated with Citrix Presentation Server 4.5
• CTX-1455CW Citrix Common Management Platform 4.5: Administration
• CTX-1255AW Citrix Presentation Server 4.0: Architectural Overview
• CTX-1259AI Citrix Presentation Server 4.5: Administration

Topic Outline

Provided is the topic outline for CTX-1264AI.

• Supporting Presentation Server

Presentation Server Components
Presentation Server Communication
Services Used by Presentation Server
Monitoring and Support Tools

• Monitoring the Server Farm

Server Farm Monitoring
Session Information
Session Management Options
Metrics, Alarms and Alerts
Health Monitoring and Recovery
Command-Line Utilities
QUERY Commands
DSMAINT Command

• Optimizing and Troubleshooting the Server Farm

Server Capacity
Network Optimization
Server Farm Optimization
Server Farm Troubleshooting

• Supporting the Data Store

Data Store Access Methods
Data Store Monitoring
IMA Service Monitoring
Database Tools
Data Store Maintenance and Optimization
Database Troubleshooting

• Optimizing and Troubleshooting Clients

Client Connection Process
Troubleshooting Session Initialization
Citrix Application Streaming Sessions
Troubleshooting Streaming Sessions

• Supporting Published Applications

Application Loading
Application Optimizations
Virtual Memory Optimization
Application Monitoring
Server Resource Monitoring
Application and Network Configuration Monitoring
Security Configuration Monitoring
Application Compatibility
Application Test Environment
Application Troubleshooting

• Managing Policies

Active Directory Policies
Active Directory Policy Management
Citrix Policy Management
Troubleshooting Policies
ICA Client Policy Configuration

• Optimizing and Troubleshooting Printing

Print Optimization
Printing Path for Auto-Created Printers
Print Server and Driver Settings
Universal Printing

• Optimizing and Troubleshooting Web Interface

Web Interface Communications
Web Interface Configuration Methods
Web Interface Configuration Server

Web Interface Site Structure
Web Interface Security
Client to Web Interface Communication
Web Interface to Presentation Server Communication
Client to Presentation Server Communication
Web Interface Troubleshooting
Authentication Troubleshooting

• Optimizing and Troubleshooting Secure Gateway

Secure Gateway Components
Secure Gateway Connection Process
Secure Gateway Monitoring
Secure Gateway Optimization
Digital Certificates
Secure Gateway Troubleshooting

Prerequisites


The following are preparatory recommendations for this course:

• Working knowledge of Microsoft Windows Server 2003 with Terminal Services
• Working knowledge of the architecture and administrative tasks associated with Citrix Presentation Server 4.5
• CTX-1455CW Citrix Common Management Platform 4.5: Administration
• CTX-1255AW Citrix Presentation Server 4.0: Architectural Overview
• CTX-1259AI Citrix Presentation Server 4.5: Administration


Skills


Upon successful completion of this course, learners are able to perform the following:

• Determine when and how to use monitoring tools to administer network environments running Presentation Server software
• Configure metrics, alarms and Health Monitoring and Recovery tests
• Plan and optimize the server farm
• Monitor and troubleshoot connectivity to the data store
• Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel
• Troubleshoot session initialization, client settings and Application Streaming sessions
• Monitor and troubleshoot published and streamed applications
• Determine how Citrix and Active Directory policies are applied and troubleshoot unexpected policy results
• Monitor, optimize and troubleshoot printing and printing policies
• Monitor, optimize and troubleshoot Web Interface and Secure Gateway
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